Too Busy To Lead?

Many of the leaders that I meet know that they are anxious about next steps, discouraged that things haven’t moved forward, or worried about changes in funding. What they are not worried about is no time to lead. As Jean said to me, ‘I’ve got so much work to do that I’m busy constantly and I hope staff see that and realize that I’m leading by example.’ Jorge told me, ‘Ron, we aren’t moving forward. Tell me what to do. I don’t have time for talk.’ There are many planning methods but leaders need strategic results in Abundant Cash, Flawless Execution, Strategy, and Right People!

If you feel the same, I sympathize with your feelings. Do you have 8 minutes to try some free coaching? I’ll ask 4 questions and you should write them down and ask your leadership team to do the same.

Since you’re still watching, let’s get started

There are many strategic planning methods but in all methods the leadership has to make 4 decisions, These 4 decisions cover nonprofits, government and for profit companies big and small. I’ll start with the decision that causes the most pain for everyone = leaders, staff, clients, and stakeholders.

It’s a decision about your cash

Are you comfortable with your cash and reports or are you worrying about a lack of cash or afraid that you don’t understand the reports?

Most leaders delay leadership until they have a cash problem. I speak from bitter experience to say that it’s a terrible moment when you have to announce a delay in payroll. Some of your best people may leave and you end up with staff that couldn’t find work elsewhere.

I teach a 4 point formula that gives the leadership team and board an easy way to see at any time whether there is enough cash so that you can lead without distraction.

Cash is the most urgent of decisions when you don’t have enough. In Scaling Up coaching, we work with clients to find 90 days of cash so that we can get a quick win in the next 90 days and turn things around

After the cash decision, How is your strategy doing?

Are any of your programs getting weaker this year than last year? Don’t bring in as many clients or cash or results? Clients create inertia for strategy. Your strategy may be failing terribly but at least one client will defend it. Have you noticed how many big companies fail at strategy? Sears, Kmart, Yahoo? Each of those companies had bad strategy but some clients who liked things the way that they are.

Coaching has a planned approach to strategy. I’ve done long range planning all of my professional career but never with a particular approach. It was 2-3 days a year in wonderful discussions that changed very little. Coaching will not be a specialist in your industry but the coach asks questions to re-arrange your expertise for a strong strategy.

Cash, Strategy, and then How is your execution doing?

Are you spending less time this year fixing problems or does it take a lot of your week to apologize or repair something that a staff member did wrong. Staff create inertia for Execution. Are you seeing a pattern here? Clients create inertia in strategy. Staff create inertia for Execution. Staff can be set in their ways. It can create headaches for leadership, waste time and money and still be hard to change.

Leaders can get caught in flawed execution because it plays to our vanities to rush in and save a situation. It’s also much easier than our real job as leaders to manage all 4 decisions.

Coaching helps you to decide which processes are key to effectiveness and which ones to forget in the short term

Do you have the right people on your team so that things will be better next year?

The last of the four decisions – Cash, Strategy, Execution and People. Why is the People decision last? Because People is the hardest decision and the most important decision for the long term. Who creates inertia? I’ll leave you to guess. There is nothing more painful than rearranging the team for more impact or more growth. It’s a wrenching moment to accept that the team who got you here won’t get you there.

Coaching is confidential with one leader – usually the Executive Director. It’s needed because the People decision is often dangerous to share and impossible to share with other leaders on the team. Loneliness in leadership usually comes from the People Decision.

If you’re too busy to lead, you have to take small steps in the 4 decisions. The coach helps you to plan rearrangement of the 4 decisions to make sure you get abundant cash, work with the team on sustainable strategy, improve flawless execution and state clearly what skills and experience will be needed in leaders to make the next steps.

There are many Strategic Planning systems but only the TurnAround Performance Platform promises results. It starts with the Scaling Up One Page Strategic Plan. This keeps a simple page of all the decisions you make on strategy. There are two demands to be met with plans, processes with relationships and results with impact and cash. There are three disciplines that guide the daily and weekly activity of sticking to a priority, collecting data, and using a 5 beat system of communication and accountability. Finally everything is tested by the 4 decisions you met today – Right People, Sustainable Strategy, Flawless Execution, and Abundant Cash. If you work with me as the coach, my promises to you are a surplus, cash in the bank, time for leadership and measurable impact.

I’m Dr. Ron Tompkins of TurnAround NonProfit Coaching and I invite you to contact me and explore the next steps. Contact me Here

Gazelles Social Sector Scaling Up

Tired of Losing? Change the Game

Simon Shrek points out that the USA won all of the important battles in the Vietnam conflict (and only 58,000 soldiers killed as contrasted to North Vietnam losing 3 million soldiers) and yet lost the war.

The USA was playing a finite game and the North Vietnamese were playing an Infinite Game.

Check his five rules to play an Infinite Game

  1. Just Cause
  2. Courageous Leaders
  3. Trusting Teams
  4. Worthy Opponent
  5. Flexible Playbook

Which game is your nonprofit playing? How is that working? What would it feel like to get all the pieces of your company in the right place?

Should we talk? Maybe it wouldn’t work – but your total investment would be – – 15 minutes?

NonProfits and Business as Dance Partners?

NonProfits rarely see the need to find a business partner. At best, they find a favorite auditor, attorney or supply vendor and essentially develop no-bid contracts with their favorites. Stuart Mendel and Jeffrey Brudney found that nonprofit and business partnerships were only 10% of partnerships.

Partnerships mean that both partners get something that they want from the relationship. Nonprofit CEOs are nervous about relationships that might make a business – more profitable. Actually, every time that you pay your auditor, I assume that they get richer! So there is nothing illegal or unethical about partnership with business.

What are bad partnerships with Business?

Brand Risk – The biggest risk is Brand risk. If you choose to partner with businesses that don’t match your values, mission, or values of your clients, you can seriously damage your brand. Partnerships with business should hire a coach to help you review partner proposals with your leadership team, board, and stakeholders before you proceed. For example, the company in New York that has done audits for Mr. Trump also pushes aggressively in the nonprofit space locally. Would it affect your nonprofit brand if you chose the same auditor? What questions would you raise before you made the decision? Your coach can help.

Kentucky Fried Chicken partnered to give money for breast cancer cure. They printed a month of pink buckets for chicken. Media quickly seized on the links between calories, obesity and breast cancer. There was nothing unethical with the business relationship but the nonprofit failed to consider key implications of their brand. Proceed slowly and use a coach!

Process Risk – A second risk is process risk. The processes and corporate cultures of all companies are far different. When any two groups develop a partnership, there needs to be a written charter that the coach helps you to carefully spell out details

Both Brand Risk and Process Risk can be managed. Leaders lean into the danger, use a coach, and do risk management! You can partner with business.

What’s a good reason to partner with Business? Mendel and Brudner list four reasons and I add two more!

  1. Your nonprofit needs money – Pampers diapers and UNICEF were partners for a long time and UNICEF got funding for its mission. Pampers added to its brand strength by being interested in children. Find a business owner who really likes your mission.
  2. Your nonprofit helps a Business that helps your clients – A family doctor has a practice locally that easily accepts cash and his prices are low. Any nonprofit that helps low income families would be helping their clients by referring them to the doctor if there are not other good choices.
  3. Your nonprofit needs more expertise – A local construction company is willing to partner with your nonprofit with internships. You have a training program for people released from prison but no expertise in introducing your best graduates to the job market. The construction company gets a supply of semi skilled workers that come there with your recommendation.
  4. Both you and the Business want market share – You realize that a local bakery attracts young parents whose children would be eligible for your school. You already have 200 parents who don’t go to that bakery. If both companies give discounts to each other’s customers for a month, then both groups of parents are now potentially interested in both companies.
  5. Sumo Number Four – Bernie Brenner suggests that you find a partner who is 10x bigger than you and partner with them. For example, a real estate developer suddenly gets bad press about rodent infestation. They need a brand partner who will help them clean their brand. They donate money to your nonprofit and rebrand as the safe rental for families. This partnership is the most risky for the nonprofit but potentially the most effective.
  6. More Respect Than Government – Government partnerships are often take it or leave it contracts. They add conditions without reflecting on the costs of compliance. They assume that they are the head in the partnership and your nonprofit is the hands and feet. Business partners can be different, You can search until you find the right business to partner but you can’t easily choose another government to partner if you don’t like the first one!

Conclusion: Partnerships are critical in the growth of nonprofits and often welcomed by business. You will be treated as a co-equal partner by the right Business. Remember:

  • This is not a plan for next week – it’s in your three-year plan.
  • Use a coach and develop carefully.
  • Avoid brand and process risk
  • Involve your leadership and board in the decision
  • Enjoy the expansion of your good work!